Welcome to our Privacy Policy. 

We respect your privacy and would like to show you how important it is to us. 

We respect your privacy and are committed to protecting personal identifiable information you may provide with us through our website www.solush.com.  We would like to share with you how we handle, collect, use, process and store the personal data you provide or we collect, when you use our website. 

Please take some time to read our privacy policy. If you have any questions, contact us at hello@drinkschef.com. 

Who we are:

SO Lush Drinks Limited is located at 

3 Chartwell Drive, Wigston, Leicestershire, LE18 2FL, United kingdom. 

How we collect your data: 

We collect your personal data when you use or provide information through our website. We may do this when you do one of the following things - 

• Browse our website (such as IP address) 
• Contact us or ask us to contact you through the ‘contact us’ section of our website, or otherwise provide us with feedback through our website, or…
• Take part in a promotion, competition or survey that we run through our website
• Purchase any goods on our website
• Create an account with us

The personal data that we collect:

We limit the personal data we collect to what we need in order to achieve one or more of the purposes set out in this policy (see ‘why we process your personal data’ below for details). Depending on how you use our website, we may collect the following personal data: 

Personal details could include: 

• Your name 
• Your date of birth
• Your contact details (i.e email, postal address, postcode and phone number)
• The contents (including, but not limited to text, videos, images, photos, data or documents) of any message you include through the ‘contact us’ section of our website or which you otherwise choose to upload or provide
• Payment information (including credit card numbers) you provide when purchasing any goods from us
• Details you provide when completing customer surveys, promotions or offers. 

Identification information could include: 

• Your internet protocol (IP) address, time zone, cookie information, details of which version of the web browser you used, what sites or products you view, search terms, and how you interact with our website. 

Special category data is personal data that is considered to be especially sensitive under UK data protection law and so requires to be handled with particular care. We don’t need to collect any special category data from you. Therefore, please try not to provide any special category data. We may simply delete all documents containing the special category data in question. You can read more about special category data at the ICO’s website here.

Why we process your personal data:

We can only process your personal data where we have a lawful basis to do so. We determine the lawful basis for processing your personal data based on the purposes for which we process it. Our purposes for processing your personal data when you use our website are as follows:

• To fulfil any orders for goods or for one of our subscriptions placed on our website
• To fulfil any prizes if you’re a winner of a promotion, prize draw or competition through our website
• To manage or improve our website
• To monitor the nature of, and trends in, complaints
• To allow you to participate in interactive features of our website where you choose to do so
• To contact you if you ask us to using the ‘contact us’ section of our website
• To analyse and use any information you provide if you complete a survey (for example, we might develop new products based on responses to our surveys)
• To load our website accurately for you, and to perform analytics on our website usage to optimise our website
• To provide you with targeted advertisements or marketing communications we believe may be of interest to you

In almost all cases, our lawful basis for processing your personal data will be one of the following:

Legitimate interest - this means the processing is necessary for our legitimate interests or the legitimate interests of a third party. Some example of this type of processing include:

• To analyse or use information if you have responded to one of our surveys on our website
• To monitor how visitors use our website
• To manage or improve our website
• To monitor the nature of, and trends in, complaints
• To implement changes or actions in response to your feedback
• To retain records of how we have dealt with complaints
• To administer our share schemes and analyse shareholding data.

Contract - this means the processing is necessary (A) because you’ve asked us to take certain steps before entering into a contract with you, or (B) to enable us to perform a contract we’ve entered into with you. Some examples of this type of processing include:

• To complete an order
• To enable you to take part in a prize draw, competition or promotion (in accordance with our Prize Promotion T&Cs)
• To monitor visitor compliance with our website terms of use and other policies

Consent - this means you have given us your consent to the processing

Sharing your personal data:

We may share your personal data with: 

• Other companies within our group
• Any third parties we’ve appointed to provide services for us (for example, providers of IT or marketing services, our professional advisers, or a delivery company) and this includes: Shopify (who hosts and powers our website), Recharge, Yotpo, Klaviyo, Google Adwords, Google,  Youtube, Facebook, Instagram, Hotjar, Rebuy, woohoo, OneTrust CookiePro, Facebook’s Custom Audience and Sufio.
• Our advertising partners
• Any law enforcement agency, court, regulator, government authority or other organisation if we believe we need to in order to meet a legal or regulatory requirement, or otherwise to protect our rights or the rights of anyone else
• Any organisation that buys, or to which we transfer all, or substantially all, of our assets and business

Wherever we use a third party to process your personal data on our behalf, they’ll only process it in accordance with our instructions and we’ll take steps to ensure they handle your personal data in the right way.

Storing your personal data: 

We’ll store your personal data at our offices on secure servers provided or supported by third parties acting under our instructions. Where your personal data is transferred or stored outside the UK or EEA, we’ll ensure appropriate measures are put in place to protect it. For example, we’ll only transfer your personal data outside the UK or EEA where a UK Government or European Commission approved method of validating the transfer has been put in place.

Your rights:

You have a number of legal rights when it comes to your personal data. You can read about your legal rights (including the exceptions that apply) at the ICO’s website: click here.

If you want to use any of your legal rights, email us at info@solush.com 

We may need to request specific information from you to help us confirm your identity and ensure that your personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Your exercise of some of these rights (or withdrawal of consent) may mean we cannot perform the services or supply the products that you have requested. We’ll let you know where this is the case. In certain circumstances, even if you withdraw your consent we may still be able to process your personal information if required or permitted by law or for the purpose of exercising or defending our legal rights or meeting our legal and regulatory obligations.

Consent:

We’ll only ask for and rely on your consent to process your personal data where you’re informed and your consent can be freely given. This means that, before you give your consent, we’ll provide you with full details of the information that we require and the reason we need it.

If you choose to provide your consent, you can withdraw it any time by contacting us through the ‘contact us’ section of our website.

Changes to this policy:

We may update this Policy from time to time so we’d suggest you check it now and again. We last updated this Policy in March 2024.